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英語投訴信範文之一
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.
Yours faithfully，
Li Ming
[文章點評]
這封投訴信可以説寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨後簡述冰箱出了問題。第二段説明具體問題，第三段提出要求。
英語投訴信範文之二
Dear Sir：
With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely，
Li Ming
英語投訴信範文之三
Dear Mr. Chang：
On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.
Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours，
Li Ming
寫投訴信應本着真實的原則,如實的反映情況。那麼投訴信的格式是什麼呢?下面讓我們來學習一下吧!
Dear ______,
①I am ______(自我介紹). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(總體介紹). ④In the first place, ______(抱怨的第一個方面). ⑤In addition, ______(抱怨的第二個方面). ⑥Under these circumstances, I find it ______(感覺)to______(抱怨的方面給你帶來的後果).
⑦I appreciate it very much if you could ______(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by ______(設定解決事情最後期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投訴信範文
(Letters of Complaint)
【英文投訴信範文一】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
【英文投訴信範文二】
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
1.
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with onally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.
Yours sincerely,
Zhang Wei
2.
Dear_____,
①I am ______(自我介紹). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is _____(總體介紹). ④In the first place,______(抱怨的`第一個方面). ⑤In addition, ______ (抱怨的第二個方面). ⑥Under these circumstances, I find it_____(感覺) to _____(抱怨的方面給你帶來的後果).
⑦I appreciate it very much if you could _____(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by _____(設定解決事情最後期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
3.
To Whom It May Concern，
①I am writing to complain about the poor service of yourI received when.
②The causes for my dissatisfaction lie upon three points as follows: 1) _____ (抱怨內容的一個方面); 2) _____ (抱怨內容的另一方面); 3) (抱怨內容的第三個方面). ③Under these circumstances, I find it difficult to(客觀的評論).
④I am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution. ⑤I would be grateful if you could _____(表達本人的願望)as soon as possible.
Yours sincerely,
Li Ming
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
尊敬的先生或女士：
我寫信是為了表達關於住宿的不滿。由於我發現目前的居住狀況很不方便，我想下學期搬到一個單間。
我需要解釋的是，我不滿的原因是我室友不體諒的行為。首先，他的朋友經常來訪。其次，他經常舉辦一些吵鬧的聚會。
為了解決這個問題，我希望引起有關當局的'注意。我相信您也會同意，唯一的解決措施是搬到一個我自己的房間。因此，如果您可以給我找一個最好不在同樓，但離校園越近越好的單間，我將非常感謝。
您真誠的，
李明
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
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