Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.
尊敬的先生，您來信表達了您在過去一年裏對市圖書館的失望和氣憤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.
説等待幫助和使用電子卡片目錄總是要排長隊。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.
為了避免這種擁擠狀況，我們建議您避開圖書館開放的高峯時間。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.
在11：30—14:30和17:30-19:30的時段裏，您能方便地得到幫助和使用電子卡片目錄。
The rest are our busiest times.
而其他時間段就是我們最繁忙的時候了。
We always appreciate hearing your comments on the library.
我們一如既往地願意聽取您對圖書館的意見。
Please let us know how you think this is working out.
請來信告知這條建議是否奏效。
Yours faithfully, Li Ming
您真誠的，李明
Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up.
方向：寫一封信的投訴，根據以下情況：你買了一台空調，在太陽電器，並安裝了另一天，但你發現風扇的噪音太大，當機器操作。你要求商店派一個代表去查。你應該至少寫150個字。不要在信的結尾簽上自己的名字，用李明。你不需要寫地址。
You should write at least 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address.
Dear Sir or Madam,尊敬的先生或女士，
I m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.我寫信是為了向太陽電器公司購買的一家空調質量差，投訴這一投訴。
Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.
坦率地説，太陽電器一直是我最喜歡的。在2007年4月4日，我買了空調（序列號12345）從您的連鎖店位於郎芳。第一台機器運轉得很好，但十天後，有一個故障讓我煩惱，就是風扇噪音這麼大，我晚上睡不好覺。更糟糕的是，冷卻系統沒有很好地工作，這台機器最近開始漏氣了。它的質量差幾乎毀掉了我以前對你的產品的印象。
I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.
我強烈建議一個修理工或服務工程師應立即送到我家。我不知道你能否儘快查明故障的確切原因。如果你不能，我恐怕我會要求全額退款或一個新的空調。
I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your reply.
Yours Sincerely,
Li Ming
在這件事上，我會感激你所有的幫助。如果您有任何問題，請不要猶豫，聯繫我。期待你的'回覆。
你真誠，李明
May 5, 2006
Dear Sales Manager,
This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m, I went to your store to look for a T-shirt. When I asked a salesperson Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
I felt that Ms Wang was rude. I hope that you will look into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
親愛的銷售經理，
這封信是關於起訴你的一個銷售人員的。上星期二，2012年5月5日，下午2點左右，我去你店裏想買一件T恤。當我問銷售員王女士幫忙找我的尺寸時，她告訴我她很忙，讓我自己去找。我解釋了我為什麼來找她的理由是我找不到我的尺寸的T恤。然後她很粗魯的説，如果我找不到就意味着商店沒有它，我需要到別處看看。
我覺得，王女士很粗魯。我希望你會調查此事。我經常在你的店購物而且我期待下一次更愉快的購物經驗，。
Directions:
Write a letter to a store, making a complaint about its delivery.
You should write about 100 words on ANSWER SHEET
Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.
Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua
Dear Sir/ Madam:
We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution.。.。.。.。 if you disagree please do let us know and we.
will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
Dear Manager,
Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your find the domestic uaded by your salesmans sweet words,I spent 2000Yuan and bought a I took the new fridge home.I couldnt wait a minute and make it work ything went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is newly- bought fridge didnt produce cold but hot foodcooler has gone can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.
A consumer.
Angel
尊敬的經理，
兩個星期前，我正在街上走着，當我看見你的交通建議和我走進你的店。不知道國內的建議。你的推銷員的花言巧語説服，我花了2000元買了一台冰箱。當我把新冰箱回家。我不能等待一分鐘，讓它工作一次。一切都很好直到昨天。我打開冰箱門，像往常一樣，一股熱聞空氣是明顯的。新買的冰箱不產生冷，熱空氣的。foodcooler壞了。沒有什麼可以更糟的網。我希望你能做這件事吧。我的電話號碼是5256745。我等待你的回覆。
消費者。
天使
Dear Sir:
My name is Raymond, I am writing to tell you something about your restaurant questions.
Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on 。my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can have your restaurant waiter training about etiquette.
Thank you for your time and kind consideration.
Sincerely yours
Raymond
親愛的先生:
我的名字叫Raymond, 我寫信是要告訴你一些關於你們飯店的問題。
上個星期六， 我和我的朋友到你的餐廳用餐，我們很餓。但是當我們點餐時，你飯店裏的服務員卻不理我們。所以我的朋友很生氣。除此之外，當你的服務員來的時候，我的朋友問她為什麼不理我們時，她很兇的對我們説，你們沒有看到我正在忙嗎？所以我希望你能給你的飯店服務員提供有關禮儀的訓練。
謝謝您的時間和希望你能認真考慮。
你誠摯的
Raymond
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