Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
Sincerely yours,
Tom
親愛的戴維：
請原諒我收到您12月7日的來信後遲遲未復，現將原因告訴您，相信您一定會諒解的。您的來信到來時，我正巧在香港，家人無法及時轉遞。你的信一直放在我寫字枱上，直到我回到才看見，拖至今天才回信，深表歉意。
這次出去旅行飽覽了許多美麗景色，下次見到您時，將告訴您一切。
親愛的約翰：
我非常期待着你來參觀我們的城市。這麼多年來我們一直通信，我早就想見到你了。但是很抱歉我不能按時到機場接你。
因為你的飛機是一大早就到達機場，而我最早也要1小時後才能到。你能不能在旅客休息室等我，你可以利用這段時間吃早飯。
隨便説一句，因為我們沒過面，我得告訴你怎麼找我：我大概1.65米，長髮。另外我會穿一件白色的裙子，手上拿一份中國日報。
希望早點見到你。
你真摯的：艾麗絲
Apology letter
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in-basket.
As soon as I reviewed your case it was clear that somehow your Jau.
20th request for a change in service had somehow slipped through the cracks.
The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight, and as a testament to our appreciation of you as out customer ， we are going to provide you with your first three months of high speed service for free charge.
There fore, your account will not be billed until June of this year.
Ms.
Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don’t hesitate to call me at*******。
Yours in service
Tony
Manager, customer solutions
Dear Prof。Wong，
I am deeply sorry to inform you that I did not manage to complete the task you designated last week， due to a sudden illness falling upon me these days。 For the last week， I have been in a hospital with a continuous fever， which has prevented me from any activity。
To make up my fault， could you please extend my deadline to next Friday？ If so， I promise I will finish the task and send my report to you via email。
I do apologize again for any inconvenience it might bring to you， and hope you could accept my apology。
Sincerely yours，
LiMing
Dear Kate:
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
Tom
親愛的凱特：
我遲遲未能歸還您的那本《魯濱遜飄流記》，請原諒。該書我讀得津津有味。讀完後，正預備歸還您時，我的。表妹來訪，見這本書也感興趣，定要借去一讀。為了讓別人也能分享您那本書所給予的樂趣，我不能及時歸還。我想再延遲些日子奉還，諒您不會介意的。
再次感謝您的慷慨。
開頭：簡單交代對何事進行道歉
正文：解釋事情發生的原因，消除誤會或矛盾。
結尾：再次表示遺憾和歉意，表明願意補救的願望，提出建議或安排。
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